How to Order Parts

Ordering Information

To order water heater replacement parts & accessories or find where parts can be locally obtained,
please call: 800-821-2017 or go to www.waterheaterparts.com.

NOTE: Minimum parts order amount is $50.00 (list).

Before you call:
Please have complete part number and description available when ordering. It may also be helpful to have your model number and serial number available at time of order placement. We accept the major credit cards pictured below.

Shipping and Handling Charges:

• UPS Ground - $10.00 UPS
• Second Day Air - $25.00
• UPS Next Day Air - $50.00
• Saturday Delivery on UPS Next Day Air - $65.00

Limited Warranty: State Water Heaters' repair and replacement parts carry a 1 year limited warranty against defects in material and workmanship unless otherwise stated on the package. The original warranty on the water heater is not extended or reduced due to the need to replace parts.

Return: State Water Heaters does not normally authorize returns on replacement parts. Any exception to this policy must be pre-authorized and returned freight prepaid. Acceptance of the return will be subject to inspection and the assessment of a 20% restocking charge, which will be deducted from the refund.

State Water Heaters' repair and replacement parts found defective within the expressed warranty period will be replaced free of charge provided they are returned prepaid within 30 days from the date of failure and an inspection verifies the claim.

A description of the nature of failure and a copy of the original sales receipt must accompany the failed returned part.

No other warranty, either expressed or implied is made on behalf of State Water Heaters with respect to repair or replacement parts. A full copy of State Water Heaters' Limited Parts Warranty is available upon request.