person scanning a qr code on a water heater

QR Code Product Support at your Fingertips!

Get fast and easy access to product information specific to your unit and help solve problems without having to call technical support.

Learn How It Works

Product Docs, Images & Videos

Find spec sheets, manuals, diagrams, support videos and more with our new finder!

NOTICE:

The federal tax credit program for heat pump and gas tankless water heaters ended on December 31, 2025.


Include A. O. Smith's Qualified Manufacturer (QM) code A5X5 when filing federal tax return form 5695.

Customer Support

Tech Support Hours
Monday - Friday 8:00am - 10:00 pm EST
Saturday - Sunday (residential only) 9:00am - 6:00pm EST
Live Chat
Not currently available
Contact Info
State Water Heaters 500 Tennessee Waltz Parkway Ashland City, TN 37015 United States of America

Tank Water HeatersPhone: 877-552-0010 Fax: 615-792-2163
Documents, Videos & Images
Access spec sheets, manuals, support videos, product images, and more!
 
Search Media Library
Tech Support Hours
Monday - Friday 8:00am - 10:00 pm EST
Saturday - Sunday 9:00am - 6:00pm EST
Live Chat
Not currently available
Contact Info
State Water Heaters 500 Tennessee Waltz Parkway Ashland City, TN 37015 United States of America

Electric Tankless Water HeatersPhone: 877-552-0010 Fax: 615-792-2163
Documents, Videos & Images
Access spec sheets, manuals, support videos, product images, and more!
 
Search Media Library
Tech Support Hours
Monday - Friday 8:00am - 10:00 pm EST
Saturday - Sunday 9:00am - 6:00pm EST
Live Chat
Not currently available
Contact Info
State Water Heaters 500 Tennessee Waltz Parkway Ashland City, TN 37015 United States of America

Gas Tankless Water HeatersPhone: 877-552-0010 Fax: 615-792-2163
Documents, Videos & Images
Access spec sheets, manuals, support videos, product images, and more!
 
Search Media Library
Tech Support Hours
Monday - Friday 8:00am - 10:00 pm EST
Saturday - Sunday 9:00am - 6:00pm EST
Live Chat
Not currently available
Contact Info
State Water Heaters 500 Tennessee Waltz Parkway Ashland City, TN 37015 United States of America

Expansion & Pump TanksPhone: 877-552-0010 Fax: 615-792-2163
Documents, Videos & Images
Access spec sheets, manuals, support videos, product images, and more!
 
Search Media Library
Tech Support Hours
Monday - Friday 8:00am - 10:00 pm EST
Saturday - Sunday 9:00am - 6:00pm EST
Live Chat
Not currently available
Contact Info
State Water Heaters 500 Tennessee Waltz Parkway Ashland City, TN 37015 United States of America

Commercial Water HeatersPhone: 877-552-0010 Fax: 615-792-2163
Documents, Videos & Images
Access spec sheets, manuals, support videos, product images, and more!
 
Search Media Library
Tech Support Hours
Monday - Friday 8:00am - 10:00 pm EST
Saturday - Sunday 9:00am - 6:00pm EST
Live Chat
Not currently available
Contact Info
State Water Heaters 500 Tennessee Waltz Parkway Ashland City, TN 37015 United States of America

Softners & FiltersPhone: 877-552-0010 Fax: 615-792-2163
Documents, Videos & Images
Access spec sheets, manuals, support videos, product images, and more!
 
Search Media Library

State Water Heaters customer and technical support team is available to answer all your questions on our residential and commercial products.

Select your Product Type to Get Started


Help me find product info.

Documents, Images & Videos

Find spec sheets, manuals, diagrams, support videos and more with our new finder!

Plumbing Professional

Get it installed by a Local Pro

State’s water heaters are available through your local plumbing professional.

customer using phone

Not sure which water heater is right for you?

Take our water heater selector quiz to find the correct water heater for your home.